Terms and Conditions, Returns, Exchanges, Shipping, Privacy Policy & Other Info

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Terms and Conditions | Return and Refund Policy | Shipping Conditions | Privacy Policy

Terms and Conditions


Welcome to InkPillows.com website. If you plan to browse or use on this website and plans to buy pillows (regular or customized) and other products then you are required to accept our terms and conditions. These terms and conditions are set to maintain a binding contract, beneficial for both concerning parties – customers and suppliers (InkPillows.com). Please note that if you disagree with any part or clause of the terms and conditions then we request you to not use our website any further.
The terms “InkPillows.com”, “we”, “us”, and “our” exclusively refers to the owners and authorizes partners/affiliates of this website. The term “you” and “users” refers to the website viewers, visitors and customers.


We are an online pillow store/website that sells and delivers readymade or customized pillows. We aim to provide creative lifestyle to users through the pillows designed by us. Users have three options to select from; users can design their own pillows as per their specific requirements, they can order pre-designed pillows with an option to personalize the other side or go for our just for fun pillows (pre-designed).
The content provided on this page is for general information and awareness. InkPillows.com hold the right to update, change or modify the information at any time. We advise our users to visit this page for updates in our terms and conditions or privacy policy. Please also note that you should freely accept these Terms and Conditions, without any pressure. Also, your consent and use of information through this website are solely based on your decision.


All the products available at InkPillows.com are of highest quality. However, we shall not be held liable for any loss, claim or damage caused to the user in the process of shipping. We request our users to understand that shipping process of products are held under secure and safe environment but due sometimes issues can arise due to human error. Thus, in such scenario we will not be held accountable for any claim until and unless clearly agreed between buyer and seller.


You must agree and conform to that; you will indemnify, defend, protect and hold us entirely harmless and not-at-fault from any loss, liability, damage, harm including shipping until and unless specified by us, or by use of any information provided on this website, or your violation to our privacy policy or terms and conditions.

Return and Refund Policy


We gladly accept returns, exchanges, and cancellations under these terms:
  • Please contact us within: 14 days of delivery
  • Ship items back to us within: 30 days of delivery
  • Request a cancellation within: 24 hours of purchase
The following items cannot be returned or exchanged
  • Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns, refunds, or exchanges for; customized and personalized pillows.

Buyers are responsible for return shipping costs. Please contact us for return information before sending us back your package/product. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We will only accept products that are unused and are in original condition.


Please contact us within 3 days after delivery, we will gladly replace or refund your damaged or defective item(s).


Whilst we make sure to provide accurate, precise and confirmed pricing details, any errors may still occur. Any clerical or typographical errors in the price list, price tags, invoices, and purchase receipts may occur which we may subject to change without any lawful liability on the part of InkPillows.com.


Please note that payments are made through methods mentioned on our website. We take payments through PayPal and credit cards. You can contact us if you have any queries regarding our payment methods at shop@inkpillows.com. We do not use your card details anywhere else. However, we will not be held accountable if your card details are compromised during online shopping at our website by hackers or viruses.


The user agrees and confirms not to modify, copy, reverse engineer, sell, share, distribute or disclose any of the information provided on this website. You can only reproduce and copy the information from this website after getting a written consent and permission from InkPillows.com. You will be held accountable for illegally copying or distributing any information without our expressed written consent. You are not permitted to copy any of the product pictures or trademarks from this website either.


As a user of this website (InkPillows.com), you have some ethical and professional codes of conduct and rules to follow in order to continue your use of this website.

  • You are advised to avoid using proxies on this website
  • You should not use any malware or hacking process to access the encrypted data on our website
  • You should only provide information that belongs to you
  • You are not authorized to copy or share any information/data from this website to any other
  • You are required to not violate any of the terms and conditions mentioned herein
  • You are advised not to use any harsh, defaming or abusive language with our customer support. We treat our customers with utmost respect and expect the same in return.




Shipping charges include any shipping, handling, and/or processing fees incurred.


All pillows are made to order. Please allow 3-5 days to complete the process of pillow making. Shipping speeds are based on when the pillow is shipped from the manufacturer. Shipment tracking information is provided on each order via email. Please provide a valid email address to receive tracking details of your order.


We ship within the United States of America. U.S.A. Our website is designed to stop anyone from shipping outside of the U.S.A. If for whatever reason you are able to provide another country during checkout, we would really appreciate if you let us know by sending us a quick email at shop@inkpillows.com


If you upload, or email to inkpillows.com, any text, images, designs, or other content for incorporation into your creative design project, you unconditionally guarantee, represent and warrant that you have all appropriate and necessary right and authority to use such text, images, designs, or other content and that inkpillows.com will not infringe any trademark, copyright, or other right of any other party.
Inkpillows.com reserves the right to refuse to accept any creative design project for any reason we feel is an infringement of a trademark, copyright, or other right of any other third party. You agree inkpillows.com will have no liability of any kind to you or any third party arising from violations of content usage you upload or email to inkpillows.com for your creative design project. Inkpillows.com reserves the right to refuse to accept any creative design project for any reason we feel is offensive, abusive, hurtful, hostile, nudity, or pornography.
By giving inkpillows.com permission to share your design on social media or our advertisements, you are waiving your right to demand us to remove it from any of our social media platforms or advertisement platforms. In the event you changed your mind after giving us permission, please contact us and let us know, so we can immediately change our database.


InkPillows.com hold intellectual property rights against all the information and content available on this website under USA’s laws and regulations along with international conventions (EU General Data Protection Regulation). Furthermore, trademarks, logos and brand names of products are the sole property of InkPillows.com and users do not hold the right to use any of the trademarks from this website without our explicit written consent. The intellectual copyrights of this website include but not limited to graphics, picture, logos, content, trademarks, and source codes. All rights are reserved under our registered company name InkPillows.com.


USA’s laws and regulations along with EU General Data Protection Regulation (GDPR) shall govern the Terms and Conditions of using this website (InkPillows.com) and shall be interpreted and taken in accordance with such laws and regulations.


Feel free to contact us if you may have any queries or concerns. Our customer support team will be available to assist you. You can contact us at shop@inkpillows.com.


[Last Updated on 28 May 2018]

Thank you for visiting our website inkpillows.com. It is important for you to review and agree with our privacy policy before you accept to share the information required.

In order to understand how your information will be extracted, stored and shared, we have created our privacy policy to be concise, intelligible, transparent and easily accessible by the users. Our privacy policy is legally structured in compliance with the new European Union (EU) General Data Protection Regulation (GDPR) and United States (US) laws, ensuring that the data protection process is more secure and unfailing for users from the US, EU and the rest of the world.

Important Terminologies as per GDPR

  • Personal Data – any information related to a natural person or ‘Data Subject’ that can be used to directly or indirectly identify the person.
  • Data Subject – a natural person whose personal data is processed by a Data Controller.
  • Data Controller – the entity that determines the purposes, conditions and means of the processing of personal data.
  • Consent – Any freely given, specific, informed and explicit consent by statement or action signifying agreement to the processing of the personal data by the user “Data Subject”.
  • Processing – any operation performed on personal data, whether or not by automated means, including collection, use, recording, etc.


InkPillows.com does not collect or able to view credit card, financial payment, or banking information. This website uses third party services for our consumer’s protection, PayPal, Stripe, and Amazon Pay. Click on the links to learn more about what is PayPal and what is Stripe.


We use reasonable organization, technical and administrative measures to protect personal data (Name, company name, addresses, email addresses, phone numbers, usernames, and/or passwords) within our organization. We use SSL encryption when collecting or transferring sensitive data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account information has been compromised), please contact us immediately.  For credit card or financial disputes which do not have to do directly with InkPillows.com order(s) directly, please contact the third party financial institution used during checkout. InkPillows.com does not collect credit card or any financial account information.

How We Use Data, What is Collected, and Cookies

The information used during the checkout process, including third party service used for payment, and the creation of your account is saved in our system with the exception of your credit card or financial information until you terminate your account. We do not share any information collected during the ordering process with the exception of the provided name, company name, address, and phone number to a third party manufacturing facility for shipping purposes. Depending on the shipping speed, the provided name, company name, address, and phone number is shared to one of the following shipping providers: UPS or USPS (UPS and USPS links are to their privacy policies). InkPillows.com reserves the right to change shipping providers at any time and will be reflected in the website during checkout and changed in our privacy policy.  If we, InkPillows.com, have a reason to believe a registered user is using their login for any malicious reasons on this website, InkPillows.com reserves the right to delete anyone’s account or block their IP address from this website, InkPillows.com.

When you browse our website, you do so anonymously unless you are a registered user and logged into your account. When you are logged into your account, we are able to track your IP Address along with your username. Any visitors to this website (weather logged in or not) we log your IP address (Internet protocol address) to give us an analytical report of the pages you visit within our website, how long you spend there, gather demographic information about you, and if you purchased a product(s). We gather information such as internet protocol (IP) addresses, internet service provider (ISP), operating system, browser type, date/time stamp, and store it in log files. This website uses a standard technology called a “cookie” to collect information about how you use the site or to store designed products within your browser. An HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. This website also uses a tracking pixel or tag. A tracking pixel (also called 1×1 pixel or pixel tag) is a graphic with dimensions of 1×1 pixels that is loaded when a user visits a website or opens an email, and is used to track certain user activities. With a tracking pixel, advertisers can acquire data for online marketing, web analysis or email marketing. With log file analysis, long data evaluation or using appropriate analytical tools, this data can be used for different purposes, such as re-targeting marketing.

You can control how websites use cookies by visiting (www.aboutcookies.org) and changing your cookie settings, modifying your cookie settings may limit the functionalities of some of the features on our Website. We may also use cookies and other tracking technologies to provide you advertising based on your browsing activities. You may opt out of targeted advertisements by visiting http://optout.networkadvertising.org, or if located in the EU, you may opt out by visiting http://www.youronlinechoices.eu/.

Sharing of Information to Third-Parties

We may disclose your personal information with third-parties upon request with the sole purpose of delivery and shipment of products purchased on InkPillows.com. As vendors request end-user information in order to process your order in a secure manner. We may share the personal information of customer (such as name, postal address and contact number) or their company/site location where the item will dispatched to by the shipping/delivery service provider.


This website may contain links to other websites. Please be aware that InkPillows.com is not responsible for the content and/or privacy of other websites. We encourage our users to be aware when they leave our website to read the privacy statements of any other website that collects personal information.

Subscribing to our Mailing List

InkPillows.com will use the information you provide on the subscription form link to be in touch with you and to provide updates and marketing advertisements. You will only hear from us via Email when subscribing to our mailing list.

Email Opt-out

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at shop@inkpillows.com. We will treat your information with respect. Users also have the option to not subscribe to our emails by ignoring the subscription form upon their visit on our website. Please note that we do not send emails without the expressed consent of the users.

We use MailChimp as our marketing automation platform. By subscribing to our mailing list, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

General Data Protection Regulation

General Data Protection Regulation (GDPR) is introduced to harmonize and unify one data protection regulation among all European States. The purpose is to protect EU citizens from organizations that use their personal data irresponsibly and hence passed this regulation to bound organizations to maintain standards for the protection of user’s personal data by taking explicit consent from the users. InkPillows.com understand the importance of this regulation and thereby have drafted and revamped the privacy policy to comply with it.

Please note that GDPR applies on EU users only, most of the rights provided under GDPR will only be catered for users from any of the EU state.

Rights of EU users under GDPR

GDPR regulation gives more control to the user over their personal data which they share online. InkPillows.com understand and support this regulation and made sure to cover all points to successfully comply with GDPR requirements. EU users have numerous rights under GDPR which they can avail if and when required. The rights are listed below for ease of visibility and understanding:

  • Right to be informed (your right to know how we process your information/data)
  • Right to access (your right to ask us of what information we hold about you on our systems)
  • Right to erasure or Right to be forgotten (user’s right to ask us to remove all of their personal data from our systems)
  • Right to data portability (user’s right to receive the personal data which you have shared with us, in a structured and machine-readable format to transfer to another data controller with your own consent and/or under any binding contract.
  • Right to object (users can object against how the organization use or process their personal information)

Retention Period

As per the nature of the business it is required to keep the details of users. However, InkPillows.com does not keep the data for any personal gains. We will ask for consent from our clients to retain the information for at least 5 years.
However, EU users will have the choice to ask for the removal of their data from our servers. Users can email us on shop@inkpillows.com or through our contact form, if they want us to remove their personal data from our website etc.

Data Breach Notification

We haven’t faced any data breach since the start, however we will report any unlawful data breach of this website’s database to all the relevant individuals and authorities within the prescribed time period 72 hours of the breach under GDPR, only if it is obvious that personal information or data stored in an identifiable manner has been stolen or breached.

Updates in Privacy Policy

Our Privacy Policy is subject to change without any prior notice, however, any changes to the policy will be highlighted with ‘Last Updated On’ date mentioned at the top of the page. You are advised to visit our policy regularly to keep yourself updated with the changes to avoid any trouble.


When visitors leave comments or reviews on the site or blog we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment or review, your profile picture is visible to the public in the context of your comment.

Contact forms

This website keeps contact form submissions for a certain period for customer service purposes, but we do not use the information submitted through them for marketing purposes.

Who is InkPillows.com?

InkPillows.com is an e-commerce website owned by iBrand Your Business aka IBYB. We are a family ran business located in Cave Creek, AZ U.S.A. To learn more, please visit our about us page.

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